Refund and Returns Policy

Last updated: June 9, 2026

Returns

Eligibility

To be eligible for a return, the item must be:

• Unopened, unused, and in its original packaging.
• Returned within 30 days of the delivery date.
• Accompanied by a proof of purchase (order number or receipt).

Non‑returnable items

The following items cannot be returned:

• Perishable goods, including seeds or live plants.
• Personalized or custom‑made products.
• Items marked as final sale.

Return Process

To initiate a return, please follow these steps:

• Contact our support team at [email protected] within the 30‑day window.
• Provide your order number, the reason for the return, and any supporting photos if applicable.
• Our team will issue a Return Merchandise Authorization (RMA) number and instructions for shipping.
• Ship the item using a trackable carrier and retain the shipping receipt.

Refunds

Eligibility

Refunds are issued only when the returned item meets the eligibility criteria outlined above and is received in its original condition.

Refund Method

Refunds will be processed using the original payment method within 10 business days after we confirm receipt of the returned item.

Partial Refunds

Partial refunds may be applied for:

• Return shipping costs, unless the return is due to a defect or error on our part.
• Diminished value of the product due to damage or missing accessories.

User Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information.
• Ensuring the returned product is securely packaged to prevent damage during transit.
• Paying any applicable return shipping fees unless the return is a result of a defect or our error.

Website Rules

By using the growyourown website, you agree to:

• Comply with all applicable laws and regulations.
• Respect the intellectual property rights of growyourown and third parties.
• Not engage in any activity that disrupts or interferes with the operation of the website.

Legal Disclaimer

The information provided in this Refund and Returns Policy is for general informational purposes only and does not constitute legal advice. growyourown reserves the right to modify this policy at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the revised terms.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (332) 684-1306
• Address: 6884 Northeast Pine Court, New York, New York 10007, United States